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If you have a transaction on your account statement you want to dispute, eg. the dollar amount is not the same as the receipt you have, or you have not received the goods to which the transaction relates, you have the ability to tag this transaction as disputed on the system.
To dispute a transaction, click the Disputed check box on the Coding tab of the Transaction Details window. This label may have a different name in your company setup. A red check appears. Depending on your company setup, a pop-up window may appear advising you of the action you need to take to dispute the transaction.
By checking the Disputed check box you are not informing the card issuer you are disputing this transaction. You must follow your company policy with respect to transaction disputes. By checking the check box, this transaction can be identified in Shared Travel Services so your administrator is able to report on it and, if required, it can be handled differently when extracted from the system into your company's finance system.
Note: If your company is not using the transaction dispute feature for a particular issuer or all issuers, the Disputed check box will not appear on the Coding tab.